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Go to the shop#Frequently asked questions
Need help? Here you can find answers to the most asked questions!
How do I set up the bracelets?
The product includes an instruction manual featuring a convenient QR code for quickly downloading the app. With these resources, you can easily set up your bracelets. You have the option to either use the user-friendly manual or download the app and follow step-by-step the instructions.
Can we connect to each other while we’re far apart?
Yes. If your device is connected to WiFi or cellular data, the Totwoo bracelet uses technology to keep you connected with loved ones across any distance. Through touches, light notifications, and real-time emotion sharing, it makes physical separation feel smaller, enhancing your bond.
Are the bracelets waterproof?
The IPX5-certified devices are the perfect option that can easily handle light to moderate rain. Since it is not at all fully waterproof, these IPX5-rated devices are not to be used in heavy rain/water submersion.
Must the two pieces of jewelry need to be together when pairing?
No, the two pieces of jewelry do not need to be together when pairing. Each piece can be paired individually with a smartphone through the dedicated app, regardless of the physical distance between them.
Can I ship to two different addresses?
No, we cannot ship the bracelets separately. A pair of bracelets will be sent to the address you indicated when purchasing.
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